Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Phone number for verification
• Payment Information: Processed securely via PhonePe; we do not store payment details
• Call Content: Voice conversations with Ishwariya (our AI companion)
• Support Communications: Any information you provide when contacting support

1.2 Information Automatically Collected

• Usage Data: Call duration, timestamp, features used
• Device Information: IP address, browser type, device identifiers
• Log Data: System errors, performance metrics

2. How We Use Your Information

• Service Delivery: To provide AI companion voice services and manage your account
• Billing & Payments: To process payments and track balance
• Platform Improvement: To analyze usage patterns and enhance AI responses
• Customer Support: To respond to inquiries and troubleshoot issues
• Security: To detect unauthorized access and prevent abuse
• Legal Compliance: To comply with applicable laws and regulations

3. Data Sharing and Third-Party Services

We do NOT sell your personal information. We share data only with:

• AI Services: OpenAI/Google for voice processing (with data protection agreements)
• Payment Processing: PhonePe for secure payment handling
• Cloud Infrastructure: For secure data storage

4. Data Retention

• Call Data: Retained for service improvement, deleted upon request
• Account Information: Duration of account + 3 years for legal compliance
• Billing Records: 7 years (tax and accounting requirements)

5. Data Security

• Encryption: AES-256 encryption at rest; TLS 1.3 in transit
• Access Controls: Role-based access, multi-factor authentication
• Regular Audits: Security assessments and vulnerability scans

6. Your Rights

Under India's DPDP Act 2023, you have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request erasure of your data
• Opt-Out: Unsubscribe from promotional communications
• Grievance Redressal: File complaints about data handling

7. Contact Us